Tenancy Complaints Procedure
Let us know if your experience with our Property Management or Letting Support Teams was unsatisfactory
Let us know
To start with please email pm@savoygroupltd.com who will be able to resolve things in most cases. If necessary, they will involve their Manager.
Please include in the Subject title – Tenancy Complaint
Please also state the property address and the main contact listed on your Tenancy AST.
We'll need enough time to investigate thoroughly, but we'll work as fast as we can. We'll acknowledge your complaint within 3 working days and aim to resolve the matter within 15 working days
Not satisfied?
If our response doesn't work for you (or more than 8 weeks has elapsed since you made your complaint), let us know and we'll escalate it to our Customer Relations department to give it a second review office@savoygroupltd.com. We'll tell you who's working on it and how long they'll need to investigate. Within 15 working days, you'll have our final response, including the outcome of your case.
Still unhappy?
At this stage it's probably time to get a third-party involved. The Property Ombudsman is the free, independent service looking after real estate customers. Bring your complaint to them within 12 months of our final response to get their help.
You can contact the Property Ombudsman by emailing admin@tpos.co.uk, calling 01722 333306 or by writing to Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
155-163 Golders Green Road
London
NW11 9BX
General:
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Property Management:
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+44 (0)20 8050 2660
Tenancy Complaints Procedure
Let us know if your experience with our Property Management or Letting Support Teams was unsatisfactory
Let us know
To start with please email pm@savoygroupltd.com who will be able to resolve things in most cases. If necessary, they will involve their Manager.
Please include in the Subject title – Tenancy Complaint
Please also state the property address and the main contact listed on your Tenancy AST.
We'll need enough time to investigate thoroughly, but we'll work as fast as we can. We'll acknowledge your complaint within 3 working days and aim to resolve the matter within 15 working days
Not satisfied?
If our response doesn't work for you (or more than 8 weeks has elapsed since you made your complaint), let us know and we'll escalate it to our Customer Relations department to give it a second review office@savoygroupltd.com. We'll tell you who's working on it and how long they'll need to investigate. Within 15 working days, you'll have our final response, including the outcome of your case.
Still unhappy?
At this stage it's probably time to get a third-party involved. The Property Ombudsman is the free, independent service looking after real estate customers. Bring your complaint to them within 12 months of our final response to get their help.
You can contact the Property Ombudsman by emailing admin@tpos.co.uk, calling 01722 333306 or by writing to Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.